Refund policy

Return and Refund Policy: SKIN LOLLI — a brand of Wicked Fumes Pty Ltd (ACN 6755 32322)

Last updated: 7 Nov, 2025.

Change of mind returns

Unfortunately SKIN LOLLI does not accept change of mind returns. Once our products are opened they become unfit to sell to another consumer. This returns policy is in addition to your rights under the Australian Consumer Law. This policy does not exclude or replace your consumer guarantee rights under the Australian Consumer Law, described below.

Consumer Guarantees

As an Australian consumer, you are entitled to certain consumer guarantees in respect of goods purchased from us.  These guarantees are called "Consumer Guarantees" and are not impacted by our change of mind policy or limited by a defined timeframe. If you believe an item is faulty, not of acceptable quality, does not match the description provided or a sample, or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. 

In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, and we will not provide a refund, exchange or repair in those circumstances.

If your item arrives damaged or defective, please email us at lollimaker@skinlolli.co within 48 hours for a replacement.

Skin Lolli
26/153 George Street
Redfern NSW 2016
Australia